After your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You can also log in to your account on our website to track your order's status.

Yes, we offer free standard shipping on most items within the contiguous United States. (Some exclusions apply)Shipping times typically range from 3 to 7 business days depending on your location.

We are an online only retailer.

HT Animal Supply will provide a refund or replacement for any items with manufacturer defects or if you receive an item incorrectly shipped.

Unfortunately, we cannot accept returns / refund due to sanitary reasons.