Frequently Asked Questions

How do I track my order once it has been placed?

After your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You can also log in to your account on our website to track your order's status.

Do you offer free shipping on all orders, and what are the shipping times?

Yes, we offer free standard shipping on most items within the contiguous United States. (Some exclusions apply)Shipping times typically range from 3 to 7 business days depending on your location.

Do you have a physical store or are you online only?

We are an online only retailer.

Manufacturer Defects or Incorrectly Shipped Items?

HT Animal Supply will provide a refund or replacement for any items with manufacturer defects or if you receive an item incorrectly shipped.

What is your Returns / Refund Policy?

Unfortunately, we cannot accept returns / refund due to sanitary reasons.