Frequently asked questions
What types of products do you offer for pets?
We offer a wide variety of premium products, including beds, collars, leashes, toys, treats, apparel, feeding supplies, carriers, crates, and more. Our selection is designed to meet the unique needs of pets and their owners.
How do I choose the right size for my pet?
We provide detailed sizing charts for our products to help you find the perfect fit for your pet. These charts are available on each product page. For the best results, measure your pet’s dimensions (e.g., neck, chest, length, or weight) and compare them to the size guide. If a sizing chart is not available or you have additional questions, please email us at service@htanimalsupply.com, and our team will be happy to assist you!
What are your shipping options?
We offer multiple shipping options to fit your needs, including standard and expedited shipping. Free shipping is available on select items (exclusions apply).
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this number to track your shipment’s progress.
How can I stay updated on new products and sales?
Sign up for our email newsletter to receive updates on new arrivals, promotions, and exclusive offers.
Do you offer custom orders for pet products?
Yes, we can create custom orders for certain products. Contact our team at service@htanimalsupply.com to discuss your needs.
Can I change or cancel my order after placing it?
Orders can only be changed or canceled if they haven’t been processed. Contact us immediately at service@htanimalsupply.com if you need assistance.
What payment methods do you accept?
We accept major credit cards, debit cards, and online payment options like PayPal.
What is your return and refund policy?
Due to sanitary reasons, we do not accept returns or issue refunds. However, if you receive an item with a manufacturer defect or the wrong item, we will provide a replacement or refund.
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