Shipping policy

At HT Animal Supply, we strive to provide efficient and reliable shipping services to ensure your pet supplies reach you in a timely manner. Please read the following shipping policy carefully to understand our procedures:

Processing Time:

Orders are typically processed within 1-2 business days after payment verification.
During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

Shipping Methods:

We offer standard shipping via reputable carriers such as UPS, FedEx, or USPS.
Expedited shipping options may be available at an additional cost, depending on your location and the items in your order.

Shipping Rates:

Shipping rates are calculated based on the weight of your order, your location, and the selected shipping method.
Free shipping may be available for orders that meet certain criteria, such as minimum order value or specific promotional offers.

Shipping Destinations:

We currently ship within the United States. Unfortunately, we do not offer international shipping at this time.

Delivery Time:

Delivery times vary depending on your location and the shipping method chosen.
Standard shipping typically takes 3-7 business days for delivery, although remote areas may experience longer transit times.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can track the status of your shipment using the provided tracking number on the carrier's website.

Shipping Restrictions:

Certain items may be subject to shipping restrictions or regulations imposed by local authorities.
We reserve the right to cancel orders or adjust shipping methods for items that cannot be shipped to certain locations.

Shipping Damage or Loss:

In the rare event that your order is damaged or lost during transit, please contact us immediately at service@htanimalsupply.com
We will work with the carrier to initiate a claim and arrange for a replacement or refund, depending on the circumstances.

Change of Address:

Please ensure that your shipping address is accurate and up-to-date at the time of checkout.
We are not responsible for orders shipped to an incorrect or outdated address provided by the customer.

Kindly note that for successful delivery, a physical address must be provided, as HT Animal Supply is unable to deliver to PO Boxes. In the event that a shipment is returned due to a PO Box address, the customer will be responsible for any additional charges incurred for redelivery to the correct address. We advise ensuring that the provided delivery address is accurate and complete to avoid any inconvenience.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team for assistance. - service@htanimalsupply.com

Thank you for choosing HT Animal Supply for your pet supply needs. We appreciate your business!