How can we help you?

At HT Animal Supply, we specialize in premium, luxury products for pets and pet parents. From designer pet apparel and custom collars to exclusive matching pet-and-parent outfits, we provide high-quality, unique items you won’t find elsewhere. Our goal is to combine elegance, functionality, and comfort for you and your furry companion.

Experience personalized shopping with HT Animal Supply’s 24/7 Mobile Text Concierge Service at 214-308-1733. Get expert assistance, product recommendations, customization options, and order support anytime, anywhere. Luxury pet shopping made easy—text us today!

At HT Animal Supply, due to our high standards and the health and safety of your pets, we are unable to accept returns or provide refunds. We appreciate your understanding of this policy, which ensures the well-being of all our customers and their beloved companions.

Items excluded from returns or refunds include, but are not limited to:

• Pet Essentials: Beds, collars, leashes, blankets, bowls, car seats, and carriers
• Custom & Personalized Items: ID tags, pet memorials, ornaments, and custom orders
• Apparel & Accessories: Costumes, shoes, seasonal décor, sports gear, and pet clothing
• Furniture & Accessories: Crates, crate covers, furniture, gates, steps, strollers, and treat jars
• Consumables & Training Products: Treats, cakes, and potty training products

Exceptions to the Policy

In rare cases, we may be able to make an exception for a return. However, the request must be submitted within 7 days of delivery and approved by our team. Please email service@htanimalsupply.com with your order details and reason for the return, and we will review your request promptly.

Manufacturer Defects or Incorrectly Shipped Items

If your product arrives with a manufacturer defect or was incorrectly shipped, we are happy to provide a refund or replacement. Please contact our customer service team as soon as possible so we can resolve the issue promptly.

Your satisfaction is our priority, and we are committed to delivering a smooth and safe shopping experience!